Shipping policy
<div class="policy-page">
<h1>Shipping Policy</h1>
<p class="last-updated">Last updated: June 3, 2026</p>
<h2>1. Processing Time</h2>
<p>All orders are processed within <strong>1-3 business days</strong> after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.</p>
<h2>2. Shipping Methods & Delivery Times</h2>
<ul>
<li><strong>Standard Shipping (US)</strong>: 5–8 business days</li>
<li><strong>Express Shipping (US)</strong>: 2–4 business days</li>
<li><strong>International Shipping</strong>: 10–20 business days (depending on destination)</li>
</ul>
<p>Delivery times are estimates and may vary due to carrier delays, customs processing, or high order volumes.</p>
<h2>3. Shipping Costs</h2>
<p>Shipping rates are calculated at checkout based on weight, dimensions, and destination. We offer:</p>
<ul>
<li>Free standard shipping on orders over $50 within the United States.</li>
<li>Flat rate and express options for faster delivery.</li>
</ul>
<h2>4. International Orders</h2>
<p>Customers are responsible for all customs duties, taxes, and import fees. AstralGem is not liable for delays caused by customs.</p>
<h2>5. Order Tracking</h2>
<p>You will receive a tracking number via email once your order has shipped. You can track your package using the link provided.</p>
<h2>6. Shipping Address</h2>
<p>Please ensure your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.</p>
<h2>7. Delayed or Lost Shipments</h2>
<p>If your order is significantly delayed or lost in transit, please contact us at <strong>support@astralgem.com</strong>. We will work with the carrier to resolve the issue.</p>
<h2>8. Contact Us</h2>
<p>For any questions regarding shipping, please reach out to us:</p>
<p><strong>Email:</strong> <a href="mailto:support@astralgem.com">support@astralgem.com</a><br>
<strong>Phone:</strong> (480) 555-6789</p>
<p class="note"><strong>Note:</strong> Shipping policies are subject to change. All delivery times are estimates only.</p>
</div>
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